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Shipping information

Shipping and handling

The shipping costs are calculated according to the following flat rates (gross). All deliveries are shipped by DHL and are insured to the value of the goods.

  • Germany: Starting at 10 EUR (for 5 kg)
  • EU: Starting at 15 EUR (for 5 kg)
  • Switzerland: Starting at 20 EUR (for 5 kg)
    (Every shipment from abroad is subject to customs and VAT. In postal transport, the customer is considered to be the importer and is obliged to pay the amounts due. These are charged by Swiss Post on delivery of the item. Further details can be found on the website of the Eidgenössischen Zollverwaltung).

On request we can also send you the goods as express delivery. Please note that this will incur higher shipping costs according to DHL.

Delivery times

In stock

We usually deliver your ordered goods within 3-5 working days if goods are in stock. Please note: If you pay in advance, the order can be executed as soon as your payment arrives.

Out of stock

Should the ordered item not be in stock and directly available, we will inform you immediately and inform you of the expected delivery date.

Methods of payment

Paypal

Pay with just two clicks, without entering bank or credit card details. Your PayPal account only needs to be set up once.

Choose the payment option "PayPal" for your online order. After submitting your order you will be automatically redirected to PayPal's secure payment form. If you already have a PayPal account, simply log in. Otherwise, click on "Create account" and follow the instructions. Within seconds we receive your payment and your goods can be shipped immediately if available. Your bank and credit card data will not be passed on to third parties. Paying with PayPal is always free of charge for buyers.

Purchase on invoice

(For companies only)

Transfer the invoice amount of your purchase comfortably and simply up to 10 days after receipt of your delivery to the indicated bank account.

Payment in advance

The payment method prepayment is always offered if other payment methods are not offered, e.g. due to a high invoice value. You pay the invoice amount by bank transfer. The delivery is carried out as soon as your payment arrives. The order expires automatically if no payment is received within 10 days..

Credit card

Pay conveniently by credit card with just a few clicks. Payment will be charged to your credit card within a few days.

Credit policies

We reserve the right not to accept an order due to the previous ordering and payment behaviour.

Please understand that we are unable to disclose our internal credit policies in full for competitive reasons. In addition to obtaining external credit information, internally available data, such as your previous payment history, product selection and also the order amount, play a decisive role. With regard to this information, we will assess whether we accept your order.

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