Help / Support
Hands-on. Easy. Fast.
All technical questions regarding our deliveries and services, which can be answered within the scope of standard support, are of course free of charge. For all questions beyond this, we offer comprehensive assistance and support within the framework of the Premium Support Program. We help you quickly and reliably with all concerns that arise in the context of our software or hardware and that need to be solved promptly.
The most important features of our premium:
- Comprehensive support for purchased hardware and its integration into the software you use.
- Support by qualified employees only (no call center agents).
- Minute-based logging and billing of all expenses at an hourly rate of 150,- EUR net.
- If desired, you can receive an estimate of the hours in advance so that you can then order it. Invoicing is based on actual expenditure.
- No minimum purchase quantity, no term, no basic fee, etc.
- If you do not request support, there are no costs.
- Excluded and thus completely free of charge are of course expenditures for error corrections within our software (if this is in use with you).
To take advantage of the Premium Support Program, please send us a short e-mail to firstname.lastname@example.org.
We will be happy to help you with any questions you may have regarding the hardware supplied. In the course of an approx. 15-minute telephone call we can usually already answer most of the questions. Please make an appointment using our contact form.
For technical questions you can also use our support platform at http://support.smartmakers.de/support/home This gives us a little more time and we can deal with your request in more detail.